Frontier Airlines, American Airlines and Delta Air Lines have been fined for violating U.S. Transportation Department airline consumer protection rules, the department said on Friday.
Frontier Airlines was fined $400,000 for violating oversales and disability rules, American Airlines $250,000 for failing to make timely refunds to passengers, and Delta Air Lines $200,000 for filing inaccurate baggage reports, the department said in a statement.
Delta failed to properly report all baggage claims from 2012 through 2015 and told the Transportation Department that if it had reported all claims it would have likely fallen from fourth to fifth in rankings among carriers for fewest baggage claims in 2012 and 2013.
Delta said in a statement it was notified last year its damaged bag policy was not compliant with the department’s published guidelines and it immediately updated its policy.
Frontier “failed to seek volunteers before bumping passengers involuntarily, failed to provide bumped passengers the required written notice describing their rights, and failed to provide proper compensation to passengers in a timely manner” the Transportation Department said. It reviewed more than 200 complaints.