Most of the time when airlines make headlines, it’s due to complaints. This time, it’s because the staff at one airline went above and beyond the call of duty to help a mother in a terrible moment.
Peggy Uhle was sitting on the plain in Raleigh-Durham, which was bound for Chicago. Just before take-off, the pilot got news and aborted, and the plane was taxied back to the gate.
Uhle had no idea at the time, but it was all for her.
A flight attendant approached Uhle and asked her to get off the plane. Uhle thought she’d boarded the wrong one.
“The gate agent told me to check in at the desk and when I did she told me to call my husband,” Uhle said.
When Uhle checked in, she learned that her son, 24, had been injured. He was in a coma in Denver.
“The gate attendant already knew the situation and had booked me on a direct flight to Denver that was leaving in the next two hours,” Uhle explains.
The airline re-routed Uhle’s luggage and arranged for it to be delivered to where she was staying in Denver. They allowed her to board first and even packed a lunch for her for when she disembarked in Denver.
“Southwest never asked for payment for the Denver flight, luggage delivery or anything else,” Uhle said, as quoted by the Southwest website. “The care that I was shown is second to none. We have always liked Southwest Airlines and now we can’t say enough good things about them.”
Uhle’s son is recovering, and she’s grateful to the airline for their help.